Privacy Policy

Welcome to Nukڑ ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nukr.store, including any other media form, media channel, mobile website, or mobile application related or connected to it.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

A. Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site (such as opening a Store).

• Account Data: Username, password, email address.
• Profile Data: First name, last name, phone number.
• Seller Data: Business name, CNIC (for verification), Tax ID (optional).

B. Derivative Data & Technical Info

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

C. Location Data (City Selection)

We collect and store information about your preferred location (City) to filter store results relevant to you.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process transactions: Facilitate communication between buyers and sellers (Note: Nukڑ does not currently process payments directly; transactions are cash-on-delivery or direct bank transfer).
• Verify Authenticity: Review seller credentials to issue "Verified" badges (Blue Tick) to prevent fraud.
• Email Communications: Send you a welcome email, password reset links, and security alerts via our email service provider.
• Improve Service: Analyze usage trends to improve the website layout and store discovery algorithms.
• Legal Compliance: Comply with local Pakistani laws and regulations regarding e-commerce and digital safety.

3. Use of Cookies and Tracking

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology other than that which is legally allowed.

Specific Cookies We Use:

• Session Cookies: To keep you logged in while you navigate different pages.
• Preference Cookies: Specifically the nukr_city cookie to persist your city selection for 30 days.
• CSRF Tokens: Security cookies to prevent Cross-Site Request Forgery attacks.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

A. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including:

• Cloudinary: For secure image hosting and optimization (Store logos, product images).
• Anymail / Brevo: For sending transactional emails (password resets, welcome emails).
• Google: If you choose to sign up/login using your Google account (via Google OAuth).

B. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These measures include:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted via HTTPS.
• Password Hashing: We never store your passwords in plain text; we use industry-standard hashing algorithms (PBKDF2).
• Database Security: Our databases are protected by strict access controls and firewalls.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware that any data has been collected from children under age 13, please contact us using the contact information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: